An insurance company wants to address customerrequests forpolicy claims, that has consistently proven to consume a lot of processing time. After a thorough analysis it was discovered that more than 30% of the applications lack the full set of required attached documents.These cases prevent the responsible employees from taking a definitive resolution of the application and require additional time for later reinspection of the claim.
How RPA can help:
Bot verifies the set of enclosed documents.
The bot sends notifications to the customers by SMS or email if more documents are needed.
Applications sent back to the client are regularly checked for an update.
Bot moves only fully equipped applications forward
Top levels of customer satisfaction
Less than 1% of incomplete applications reach claim processing employees